Yes, you have to prepare your own local micro SD card for Pixsee Play device. The Video Playback and Time-Lapse Video features will not be available if an SD card is not installed, but all other functions will still work properly.

For SD card specification support, please refer to our official website: pixseecare.com/us/support

Wi-Fi is required for Pixsee Play to connect its camera to the App and cloud services. Alert notifications and photos may not be sent should Wi-Fi connections fail to operate.

The speed requirement for Pixsee Play is 5 Mbps for uploads or downloads.

If multiple mobile devices are simultaneously logged in for viewing, a higher transfer speed is required to maintain a stable connection.

*Friendly Reminder:

To make a stable Internet connection, we recommend connecting a single device to a Wi-Fi AP.

All the photos taken by the Pixsee Play will be automatically saved to the cloud storage and can be viewed on the App album.

Pixsee Planet Standard plan subscribers have 1GB of cloud storage.

If you upgrade your Pixsee Planet subscription to Gold Star, you will have 30GB of cloud storage during your subscription period.

Subscriber’s rights:

The system will detect the storage capacity and send a notification email to remind you to back up your data before it reaches maximum capacity. If the backup is not complete within the notification period, some Pixsee App functions may be limited or unavailable due to reaching maximum capacity.

Pixsee App is compatible with most iOS and Android devices.

Compatibility Requirements:

For Android - software version 10.0 or later

For iOS - software version 13.0 or later

Pixsee App is currently only available on the App store and Google Play in Taiwan/ US/ Canada/ Philippines/ Mexico/ Thailand/ South Africa.

Pixsee Play adheres to the legal obligation of the General Data Protection Regulations (GDPR) and is aligned with the requirements of the California Consumer Privacy Act (CCPA) to safeguard personal data. Physical security chips and enterprise-grade cloud encryption technology from Microsoft Azure are utilized to protect user identity and data access management. All hardware devices, the Pixsee App, and cloud systems have multiple layers of encryption protection and use encryption streaming technology for data transmission. This ensures that third parties are unable to access image data which increases security.

For more information about Pixsee Play's data protection details, please refer to the site's "terms of service" page.

Pixsee Play can only be bound to one account at once, but your account and password may be shared with family members. To keep a stable internet connection, we recommend connecting no more than 3 devices at once.

Through the "multiple users" feature, parents can also invite up to 5 guests to follow and view your baby's growth. Rest assured that parents retain full control of their guests' privacy settings and customizations.

*Please note：If a third party account (WeChat or Apple ID) is used to register for the first time, you will not be able to share your account and password with friends and family for viewing upon their login. Parents can invite up to 5 guests to follow and view your baby's growth. Rest assured that parents retain full control of their guests' privacy settings and customizations through the "multiple users" feature.

If you are a Pixsee Planet Standard plan subscriber, you need to pair your Pixsee Friend first to play the Pixsee Friends exclusive playlist.

If you are a Pixsee Planet Gold Star plan subscriber, in addition to pairing with Pixsee Friends, you can also manually play the Pixsee Friends exclusive playlist from the App.

Each Pixsee Friend (Bunee, Trunkee, and Monkee) has its own exclusive playlist, including 20 built-in songs. You can also upgrade your subscription to the Gold Star plan to access an extra 30 songs on each exclusive playlist.

Pixsee Friends is only compatible with one Pixsee Play device. If you have multiple Pixsee Play devices bound to your account and when one of the devices is paired with Pixsee Friends, you can also enjoy Pixsee Friends Exclusive Playlist on other Pixsee Play devices simultaneously.

Pixsee Friends have undergone testing by Intertek and have passed ASTM F963, CPSC, and EN71 safety standards, which meet the safety and hazard chemical requirements set forth for both the US and EU markets. However, it is important to note that each baby is unique, so we recommend consulting with a doctor first, especially if you have any safety concerns.

Cleaning instructions for Pixsee Friends:

It is recommended to hand wash. After done washing, gently wring out the water and put it in the air to dry naturally. Do not brush, tumble dry, iron, bleach, dry clean or expose to the prolonged sunlight.